Company Image

Customer Service Manager

Japaul Oil & Maritime Services Plc - Lagos

Posted: May 20th, 2019

Login to Apply

Japaul Oil & Maritime Services Plc is the only maritime company listed on the Nigerian Stock Exchange and offers services in Oil & Gas, Maritime, Dredging and the Construction Industry in Nigeria with subsidiaries located in other parts of the globe.


  • We are in search of a customer service manager who will be providing a productive and motivating working environment, and addressing any issues/disputes from customers or client.


  • Delivering a comprehensive service to enquiring customers.
  • Possibly delegating certain customer enquiries to specific teams.
  • Managing a large number of incoming calls and emails.
  • Managing customers’ accounts.
  • Keeping a record of customer interaction and details of actions taken.
  • Communicating with internal teams to discuss sales targets.
  • Generating sales leads, building sustainable relationships where necessary.
  • Reporting back on results.

Minimum: OND
Experience: 1-3 year(s)
Location: Lagos
Job Type: Permanent
Expires: 15-06-2019

General Requirements

  • Excellent verbal and written communication skills.
  • The ability to maintain calm under pressure.
  • A thorough knowledge of the product or service the company they work for is offering.
  • Efficiency and organisational skills.
  • Computer literacy in order to type up reports, results and details of customer interaction.
  • Minimum of HND,OND,BSc.
  • 2-3 years work experience.