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Customer Experience Executive

ipNX Nigeria Limited - Lagos

Posted: Aug 8th, 2019

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ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament.


  • Improve overall service experience across the customer journey map & life cycle.
  • To collate & analyze data to develop strategies and techniques that will improve customer experience.
  • To monitor & track service initiatives from initiation, planning completion to implementation and train.
  • To monitor & ensure consistency in service standards in ipNX. 

The Customer Experience Executive is expected to ensure the following key results:

  • Customer Experience Management.
  • Customer Experience Training & Quality Assurance.
  • Reporting and other responsibilities as assigned.

Minimum: HND
Experience: 1-3 year(s)
Location: Lagos
Job Type: Permanent
Expires: 31-10-2019

General Requirements

Minimum 2.2/Upper Credit, Bachelor’s degree in  Social science or related field.

Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.

Strong working knowledge of survey & analytical tools.

Other requirements are;

  • Customer Obsessed.
  • Data analytics.
  • Excellent communication skills.
  • Ability to optimize work processes.
  • Self-Development.
  • Nimble Learning.
  • Ensures Accountability.
  • Drives Engagement.
  • Drives Vision & Purpose.
  • Multi-tasking ability.