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Hotel Night Auditor

Genesis Group Nigeria Ltd - Rivers

Posted: Sep 18th, 2019

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Genesis is a wholly Nigerian owned group with business interests in hotels, restaurants, cinemas, shopping malls, real estate development, catering and snack foods.


  • Responsible for assisting guests with their overnight requests and balance accounts from the day shift.
  • Check in guests arriving at night, handle guest requests and take reservations.
  • Reconciles all accounts, processes invoices and prepares paychecks.
  • Essentially, provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Process invoices, post checks to vendors and distribute employee checks.
  • Respond to guest complaints, requests and emergencies.
  • Reconcile all accounts in a timely manner.
  • Verify that all work has been performed by other departments.
  • Schedule guest wake-up calls and reservations for the following day.
  • Respond to guest inquiries, concerns and complaints as needed.
  • Answer phones and place reservations.

Minimum: HND
Experience: 1-3 year(s)
Location: Rivers
Job Type: Permanent
Expires: 23-09-2019

General Requirements

  • 2-3 years experience in in customer service, hospitality or a similar role.
  • Excellent communication and math skills.
  • Able to learn computer functions and other on-the-job skills.
  • Working knowledge of Opera is an advantage.
  • Strong eye for details.
  • Good problem-solving skills.
  • Ability to multitask.
  • Solid customer service skills.
  • Strong written and verbal communication skills.
  • Exceptional customer service skills.
  • Applicant must reside in Rivers State.