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Executive Shop Operator (Customer Care Executive)

Lorache Group - lsland, Lagos

Posted: Oct 14th, 2019

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Loraché consulting is a Marketing Management, Human Capital Development, Business Process Strategist Consultancy Outfit. Our corporate philosophy establishes the fundamental principles of our management system.


  • Create content and engaging ideas for online campaigns.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Set a clear goal and deploy strategies focused towards that mission.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Maintain an orderly workflow according to priorities.

Minimum: HND
Experience: 1-3 year(s)
Location: lsland, Lagos
Job Type: Permanent
Expires: 30-10-2019

General Requirements

  • B.Sc degree in related field.
  • Proven working experience as a customer service manager.
  • Flair for Digital communication.
  • Excellent knowledge of Social Media.
  • Proficiency in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Candidate must be residents of Lagos Island.