• Develop, maintain, and improve the Company’s websites, web applications and digital platforms, ensuring good performance, responsiveness, usability and security.
• Translate business requirements into practical software solutions, features, workflows and development tasks.
• Support software development activities, including coding, testing, troubleshooting, deployment and system improvements.
• Manage and support cloud and hosting environments, including AWS, domains, DNS, hosting, backups and system monitoring.
• Provide technical support for hardware, software, networks, applications, email systems and other IT-related issues.
• Maintain the Company’s IT infrastructure, including internet connectivity, LAN/WAN, wireless networks, routers, firewalls and access controls.
• Manage user accounts, system access, software applications, licences and technology subscriptions.
• Maintain IT assets, including computers, network equipment and peripherals, covering configuration, repairs, upgrades and replacement.
• Coordinate with IT vendors and service providers on technical requirements, quotations, procurement and service delivery.
• Support the deployment, integration and maintenance of business applications and identify opportunities to automate repetitive processes and improve efficiency.
• Manage software releases and deployments across testing and production environments, ensuring appropriate testing, documentation and backup procedures.
• Monitor the performance, availability and security of Company systems and digital platforms and implement corrective actions where required.
• Maintain backup, recovery and basic business-continuity arrangements for critical systems and information.
• Provide technical support and guidance to employees on the effective use of Company systems, software and technology tools.
• Maintain IT procedures, technical documentation and records, and prepare periodic reports on IT activities, incidents, assets and system performance.
• Support the application of Company branding standards across websites and other digital materials.
• Keep up to date with developments in web development, cloud computing, cybersecurity, networking, automation and emerging technologies.