Enabled Solutions is a premier provider of business and technology consulting services, partnering with blue-chip organizations across both the private and public sectors. We are dedicated to empowering our clients with innovative solutions that drive tangible results and foster sustainable growth.
We are seeking a proactive and results-oriented Customer Success Manager (CSM) to join our dynamic team in Lagos. In this pivotal role, you will be instrumental in ensuring our employers derive maximum value from our platform, fostering long-term engagement, and driving continued success through strategic account management.
Key Responsibilities:
- Seamlessly onboard new employers, guiding them through platform features and best practices.
- Proactively manage active job postings, ensuring timely candidate submissions and optimal engagement.
- Actively solicit and analyze employer feedback to continuously enhance the overall user experience.
- Identify and drive opportunities for renewals and upsells, expanding employer partnerships.
- Collaborate effectively with product and operations teams to champion employer needs and drive platform improvements.