Admin/Customer Service Executive

Fadac Resources and Services - Lagos

Posted: Nov 7th, 2018

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With Fadac resources, we do an in depth review of your HR practices, procedures given you a detailed check list before we embark on a full scale audit.

Responsibilities

• Direct activities related to dispatching, routing, and tracking the team
• Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to online bookings
• Team calendar and diary management.
• Conducting investigations to verify and resolve customer complaints
• Perform accounting tasks, including invoicing and budget tracking
• Schedule meetings and travel arrangements for senior members of the company
• Minute taking of meetings
• Assisting with promotional activities
• Mystery shopping - assist management with detecting fraud and deception
• Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
• Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
• You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
• Liaising and managing vendors
• Able to complete complex administrative tasks with minimal supervision
• Facilitating and supporting new staff training.
• Adhoc duties as required to support the company and grow the brand.

Minimum: HND Experience: 1-3 year(s)

Location: Lagos Job Type: Permanent

Salary: Expires: 30-11-2018

General Requirements

• 2+ years of hands on administrative experience in an office environment.
• Proficiency in MS Word, MS Excel and MS Outlook a must.
• Knowledge of operating standard office equipment - Photocopier, scanner, printer.
• Excellent communication skills - written and verbal.
• Ability to prioritize projects and strong problem solving skills.
• Good research skills and attention to detail.
• Strong sense of urgency and problem solving skills.
• Ability to describe and sell services with accuracy and patience.
• Ability to conduct extensive research on the computer.
• Ability to keep accurate records of all enquiries.
• Database management.

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