Admin Secretary/Customer Support
Prudential Estates Investors Network Limited - Lagos
Posted: Jan 15th, 2019
Login to ApplyPrudential Estates Investors Network Limited is a real estate development platform that provides investors with access to debt investment offering.
Responsibilities
We are urgently looking for a Customer Support/Administrative Secretary to take on a permanent contract within Lagos mainland. This will be an initial contract with a view to progress into a long-term/permanent position.
Job Description
- You will be the first point of contact and someone who is keen to apply their operational knowledge in a vibrant and fast evolving new service.
- You will be a problem solver, with a can-do/fix-it attitude and 'know how' to make every user of the service feel special and understood, whether by phone, e-message, email or live chat. There is huge potential for growth in this role developing into a more senior/leadership position from the sole team member to managing a team.
- Experience in Administration, Secretary, and online Customer Support processes and Service Level agreements is a huge advantage.
Role & Responsibilities
- Complete Diary management, Minute taking, Distribution of documents, Updating the database and General administration duties.
- Office Management - looking after office supplies, and keeping check of office stationary.
- General secretarial and administration duties.
- Technical + advanced PowerPoint to be able to understand all office applications.
- Support the definition of the customer service strategy.
- Making customers feel important and at the heart of the business.
- Design and implementation of the customer service and operational framework to support customers.
- Identifying and optimising all our opportunities to impress our customers.
- Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal.
- Recording, transcribing, and distributing notes/minutes of meetings.
- Assisting new employees with their orientation to the organisation.
- Reconciling accounts and filling out payments request with proper coding.
- Assist with entering and processing approved payments.
- Developing and maintaining files.
- Ensure all areas of accounts are in order.
- Developing and maintaining various financial databases and reports.
- Support, review and challenge business performance.
| Minimum: OND Experience: 1-3 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Negotiable Expires: 30-01-2019 |
General Requirements
- Experience working as a customer Support and excellent administration skills.
- Female.
- OND, HND or Degree in any relevant course.
- Demonstrable expertise in Microsoft Office (Project, Word, Outlook, PowerPoint, Excel).
- Experience of minute/note-taking and the preparation, communication and follow up of associated action points.
- Extremely high organization and prioritization skills.
- Strong communication skills with a highly professional telephone and written manner.
- Able to adhere to tight deadline and enjoy working in a busy and varied environment.
- Good experience in an online/digital customer service role.
- Basic Real estate / finance knowledge an advantage.
- Excellent written and verbal communication skills.
- Flexible and adaptable.
