Senior ipNX Technical Support Engineer
ipNX Nigeria Limited - Lagos
Posted: Aug 8th, 2019
Login to ApplyipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament.
Responsibilities
- To provide advanced off-site technical support for all ipNX services: Data connectivity, Internet services, and Voice services etc.
- To consistently provide a high level of excellent customer service and support ensuring customer satisfaction as well as the following;
- Incident Management (Complex/advance Call Resolution).
- Prompt Response to inbound calls and emails.
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports.
| Minimum: HND Experience: 3-5 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Expires: 31-10-2019 |
General Requirements
Qualifications required are;
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP.
- Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
- Ability to find the solution to complex network problems through creative thinking, analytical reasoning, and past experiences along with available resources and information.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Innovative problem-solver who can generate workable solutions and resolve complaints.
- Excellent business communication skills both verbal and written.
Necessary experience
- At least 4 years of work experience in a similar role.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Internetworking Voice and Data Advanced VoIP Protocol Analysis & troubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems.
- Hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
