ipNX Technical Support Engineer (i-TAC Engineer)
ipNX Nigeria Limited - Lagos
Posted: Aug 8th, 2019
Login to ApplyipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament.
Responsibilities
- To provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
- To consistently provide a high level of excellent customer service and support ensuring customer satisfaction.
- Incident Management (First Call Resolution).
- Prompt Response to inbound calls and emails.
- Follow up on unresolved complaint/ open tickets to closure.
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports.
| Minimum: HND Experience: 5-7 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Expires: 31-10-2019 |
General Requirements
- Minimum 2.2/Upper Credit, Bachelor's Degree Social and Management Sciences or other related fields.
- MBA/M.Sc in related fields (added advantage)
- Certified Professional in Supply Management (added advantage)
- Chartered institute of purchasing and supply certification (added advantage)
- Knowledge of Contract management will be an added advantage.
- Strong negotiation skills.
- Conduct staff training and identify development needs.
- Excellent problem solving and analytical ability.
- Ability to write policies and procedures.
- Knowledge of SUN system application or any other accounting software.
- Project and time management.
- Sound judgment and initiative.
