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Front Desk Officer

Independent Project Monitoring Company (IPMCO) - Lagos

Posted: Dec 5th, 2019

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IPMC Limited is Nigeria’s leading Professional Services Company and a beneficiary of Project 100 (A joint initiative of Nigerian National Petroleum Corporation and Nigerian Content Development and Monitoring Board).


  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates, and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.
  • Posting charges to appropriate guest accounts.

Minimum: HND
Experience: 1-3 year(s)
Location: Lagos
Job Type: Permanent
Expires: 03-01-2020

General Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
  • Experience with hotel reservations software, like OPERA.
  • Customer service attitude.
  • Excellent communication and organizational skills.
  • Degree in hotel management is a plus.