Customer Service Personnel (5)

Confidential - Lagos

Posted: Feb 17th, 2018

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Responsibilities

Our client, a leading fashion boutique requires the services of experienced and qualified Customer Service Personnel.

Job Description

Take-in orders via telephone and email.

Maintain and resolve issues via telephone.

Follow-up on delivery.

Respond to all customer inquires.

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Maintain customer records by updating account information.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.

Minimum: B.Sc/B.A Experience: 0 year(s)

Location: Lagos Job Type: Permanent

Salary: Negotiable Expires: 17-03-2018

General Requirements

• HND/BSC degree in Humanities, Social Sciences or other related field.
• Candidates must be fashion savvy and experience in a retail clothing store would be an added advantage.
• Strong written skills and a friendly phone mannerisms.
• Organized with great attention to detail.
• Good knowledge of customer loyalty management.
• Strong organizational skills, process driven and ability to multi-task.
• Time Management Skills.

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