Responsibilities
The role entails ensuring the highest level of customer service throughout the company, hence understanding and satisfying the company’s customers’ requirements. The job holder is a customer portfolio officer who focuses on customer retention strategies through management of customer database, prompt response to enquiries and resolution of customer complaints.
Responsibilities
- Responsible for managing the customer database, responding to incoming emails and phone enquiries from customers.
- Manage and follow up with customer payment
- Initiate monthly newsletter/ project update
- Prepare offer letter for prospective customers
- Arrange for site visitation with customers
- Prepare and Plan for all marketing events
- Credit Control Personnel for customers
- Customer Engagement - (e.g Open House, Send out Birthday and Wedding wishes as at when due)
- Respond to all customer inquiries
- Prepare customer statement and email to them every month
- Responsible for customer documentation and KYC
- Provide General Administrative support to all clients and the sales team
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Handle client escalations throughout the implementation life cycle in a timely and accurate fashion
- Schedule and conduct status meetings with appropriate development resources and customers e.g open house etc
- Assist sales team in referral business acquisitions, retention and management.
- Maintain complete and accurate customer correspondence data.
- Develop and update client related reports in a timely manner.
- Generate at least 1 referral business from each customer.
- Negotiate and manage agreements through sales business contract process.
| Minimum: B.Sc/B.A Experience: 1-3 year(s) |
Location: Abuja Job Type: Permanent |
Salary: Negotiable Expires: 02-04-2018 |
General Requirements
Skill set and profile
- Strong interpersonal/Communication skills
- Personable
- Good phone/people skills
- Organized
- Proactive
- Detail oriented
- Very good presentation skills, with energy level
- Ability to meet sales goals and deadlines
- Ability to lead and motivate a team
- Candidate must reside in Abuja
