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IT Support Officer

TAG Energy Limited - Lagos


Posted: Sep 10th, 2013

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TAG Energy is an integrated service company offering a comprehensive range of oilfield products and support services in the Nigerian Oil and Gas Industry.


Responsibilities

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Installing and configuring computer hardware operating systems and applications.
  • Monitoring and maintaining computer systems and networks.
  • Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • ¬†Supporting the roll-out of new applications.
  • Setting up new users accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to call-outs.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritizing and managing many open cases at one time.
  • Conducting electrical safety checks on computer equipment.

Minimum: B.Sc/B.A
Experience: 3-5 year(s)
Location: Lagos
Job Type: Permanent
Salary: Negotiable
Expires: 14-05-2022

General Requirements

  • Must have excellent communication and presentation skills
  • Resides around Lekki-Ajah environment.
  • Ability to multi-task, prioritize, and manage time effectively
  • An ability to stick to strict deadlines.
  • An ability to prioritise and delegate.
  • A keen eye for detail.
  • Problem solving skill.
  • Excellent customer service skills.
  • Strong troubleshooting and critical thinking skills.
  • Previous working experience in IT support.
  • Degree in Computer Science, Management Information Systems (MIS) or related field.