Client Service Manager
Teclab Management Services Limited - Lagos
Posted: Sep 7th, 2018
Login to ApplyTeclab Management Services Limited is a specialist consulting firm dedicated to human resource services and management. We consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training.
Responsibilities
- Planning and organizing the fulfillment of client orders to ensure timely delivery.
- Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele.
- Provide detailed explanations of product / service features to clients to aid their decisions on product choice to identify their preferences and facilitate the process to meet their needs and expectations.
- Assist in resolving clients’ issues / problems by listening to complaints and proffering solutions effective for satisfactory resolution.
- Supervise company employees to ensure they comply with set client service standards in carrying out job duties.
- Prepare and manage budgets to achieve set targets and objectives.
- Proffer recommendations to clients and aid them in selecting suitable products / services that best meets their requirement.
- Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service.
- Contact clients to ensure they are satisfied with received products and services.
- Designate work territories to client services staff and establish strategies necessary for achieving set targets.
- Provide clients with regular update and periodic statements to keep them abreast on changes in trends.
- Assess products/services to ensure they are up to the specification set by clients.
- Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Ensure all set targets are achieved.
| Minimum: B.Sc/B.A Experience: 5-7 year(s) |
Location: Lagos Job Type: Permanent |
Salary: Negotiable Expires: 07-10-2018 |
General Requirements
- First Degree in Business Administration or related field preferred and relevant certifications will be an added advantage
- Minimum of 5 - 8 years experience must have spent 1 - 3 years in a similar role.
